Privacy Policy

01. Data Controller

This Privacy Policy describes how MatchTrip ("we", "our", or "us") collects, uses, and shares your personal information when you visit and use our website. MatchTrip acts as the data controller for the processing of personal data.

02. Personal Data Collected

We collect and process the following categories of personal data:

• Account and Contact Information: Full name, email address, phone number, and account passwords/verification tokens.
• Payment and Order Information: Details regarding ticket reservations, matches purchased, and order notes. We do not store full credit card details on our servers; payments are processed securely through certified payment gateways.
• Technical and Usage Data: IP address, browser type, device information, operating system, and interaction records with our services.

03. Processing Purposes

Your personal data is processed for the following purposes:

• Providing, operating, and maintaining our match ticket booking platform.
• Processing ticket reservations, managing order communication via our support widgets, and delivering matching ticket opportunities.
• Sending OTP verification codes, notifications, and customer support responses.
• Improving our website performance, analyzing usage statistics, and enhancing user experience.
• Ensuring website security, detecting and preventing fraud or policy violations.

04. Sharing of Data

We do not sell your personal data. We only share personal data with:

• Service Providers: Trusted third-party vendors who perform functions on our behalf (such as hosting, email delivery providers, and messaging gateways).
• Legal Requirements: Competent judicial or administrative authorities where required by law, regulation, or legal process.

05. Cookie Usage

We use cookies and similar tracking technologies to store your preferences (such as language settings), analyze site traffic, and optimize performance. You can manage or disable cookies in your browser settings, though some features of our site may not function properly as a result.

06. Your Rights (GDPR & KVKK)

Depending on your jurisdiction, you have rights regarding your personal data. Under GDPR and KVKK, you may:

• Access and obtain a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request the erasure (deletion) of your personal data under certain conditions.
• Object to or request restriction of our processing of your personal data.
• Withdraw consent at any time where processing is based on consent.

07. Contact Us

If you have any questions about this Privacy Policy, your rights, or data protection practices, please contact us at:

• Email: info@matchtrip.uk
• Phone / WhatsApp: +44 7831 395957